1. Scope and Contracting Parties
These General Terms and Conditions apply to all passenger transport services provided by the taxi company 123Go, based in Berlin. The legal basis includes the German Passenger Transport Act (PBefG), the Berlin Taxi Fare Ordinance, and the German Civil Code (BGB). The GTC apply to bookings made by telephone, electronically, or in person.
2. Conclusion of Contract and Scope of Services
A transport contract is concluded as soon as a driver of the taxi company 123Go accepts the passenger’s request for transportation – whether by entering a free taxi, a phone booking, or an electronic booking followed by confirmation.
The taxi company undertakes to transport the passenger and their usual luggage safely and properly to the agreed destination. The route is determined by the driver unless the passenger expresses a different preference.
3. Fare and Payment Methods
The fares valid at the time of transport in accordance with the Berlin Taxi Fare Ordinance shall apply. Payment can be made in cash, by debit/credit card, or via digital payment services, if available. Fixed prices may be agreed upon for journeys outside the mandatory driving area.
Any additional costs (e.g., waiting times, special luggage) will be charged according to the tariff. Surcharges may apply for cashless payments as regulated by the current tariff.
4. Cancellation and No-Show
A booked ride can be cancelled free of charge up to 30 minutes before the agreed pickup time. In the event of a short-notice cancellation or no-show, a cancellation fee may be charged.
5. Liability
The taxi company is liable in accordance with legal regulations for damages caused by intentional or grossly negligent conduct. In the case of simple negligence, liability only applies if a material contractual obligation (cardinal duty) has been violated.
No liability is assumed for delays caused by traffic disruptions, technical failures, or force majeure. Damage to luggage is only compensated in cases of gross negligence or intent.
6. Conduct in the Taxi / Passenger Obligations
The passenger is obliged to:
wear seat belts,
follow the driver’s instructions,
refrain from soiling or damaging the vehicle.
In the event of culpable soiling or damage, the passenger is liable for the cost of cleaning or repair.
The driver may refuse transportation if:
the passenger is under the influence of alcohol or drugs,
the passenger behaves aggressively or in a threatening manner,
the vehicle would be overloaded,
or other reasons make the transportation unreasonable.
7. Data Protection (according to GDPR)
7.1 Controller
- 123Go UG (haftungsbeschränkt)
- An der Kolonnade 11, 10117 Berlin
- datenschutz@123go-berlin.de
7.2 Processed Data
The following personal data is processed to carry out the transport service:
Name, phone number,
Pickup and destination address,
Payment data in case of cashless payment,
Possibly GPS data for dispatch coordination.
7.3 Legal Basis
Data processing is based on Art. 6(1)(b) GDPR (contract performance) and Art. 6(1)(f) GDPR (legitimate interest in operational efficiency).
7.4 Data Disclosure
Data will only be disclosed:
for payment processing,
if legally required, or
if legally required, or with the explicit consent of the data subject.
7.5 Data Retention
Personal data will only be stored as long as necessary to fulfill the contract or due to legal retention periods. Afterwards, data will be deleted or anonymized.
7.6 Rights of Data Subjects
Passengers have the following rights at any time:
Access (Art. 15 GDPR),
Rectification (Art. 16 GDPR),
Erasure (Art. 17 GDPR),
Restriction of processing (Art. 18 GDPR),
Data portability (Art. 20 GDPR),
Objection to processing (Art. 21 GDPR).
Complaints can be directed to the Berlin Commissioner for Data Protection.
8. Final Provisions
The law of the Federal Republic of Germany shall apply. Place of jurisdiction is Berlin.
If individual provisions of these GTC are or become invalid, the validity of the remaining provisions shall remain unaffected.
Status: June 2025
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