Frequently Asked Questions (FAQ)
1. How can I book a ride?
– by phone at +49 30 585827280 or by email at kontakt@123go-berlin.de
We recommend booking as early as possible, especially for airport transfers or events
We recommend booking as early as possible, especially for airport transfers or events
2. Until when and how can I cancel my booking?
– up to 15 minutes before the scheduled departure
– by phone at +49 30 585827280
– by phone at +49 30 585827280
3. Which payment methods do you accept?
– Cash (in euros)
– EC/Maestro card
– Credit card (Visa, Mastercard, American Express)
– For corporate customers we issue an invoice (after consultation)
– EC/Maestro card
– Credit card (Visa, Mastercard, American Express)
– For corporate customers we issue an invoice (after consultation)
4. How much luggage can I take with me?
– Standard: up to 2 suitcases + hand luggage per passenger.
– For additional or oversized luggage (e.g., bicycles, skis), we will reserve a larger vehicle. Additional charges apply depending on the size of the vehicle.
– For additional or oversized luggage (e.g., bicycles, skis), we will reserve a larger vehicle. Additional charges apply depending on the size of the vehicle.
5. What happens in case of delays?
Our driver will wait for you at the agreed pick-up location for a maximum of 15 minutes. You can extend the waiting time by calling our headquarters at +49 30 585827280 and submitting a request.
6. How do I find my driver?
Our driver will wait for you at the designated pick-up location. If you can't find the driver immediately, please call our head office: +49 30 585827280
7. How can I report changes?
– by phone at +49 30 585827280
– By email at: kontakt@123go-berlin.de
– By email at: kontakt@123go-berlin.de
8. What happens if my destination changes at short notice?
If your destination changes at short notice, please inform the driver immediately after boarding. We will adjust the route immediately and calculate the fare based on the actual distance traveled.
9. Can I change the destination during the ride?
Yes. Please inform the driver of your new destination directly in the vehicle. You will then be billed based on the actual distance and time traveled.
10. Do you have your own booking platform?
No, booking requests can only be made by email, telephone or Contact form .
11. Do you offer corporate or event rates?
– Yes, we have individual framework agreements and fixed contact persons.
– Volume discounts and monthly billing possible.
– Please contact our business department at kooperation@123go-berlin.de
– Volume discounts and monthly billing possible.
– Please contact our business department at kooperation@123go-berlin.de
12. Can I order a child seat or baby carrier?
– Yes, we provide child seats (up to 12 years/up to 36 kg) or baby carriers free of charge upon request.
– Please state the child’s age or weight when booking.
– Please state the child’s age or weight when booking.
13. Are pets allowed?
– Small pets (in a carrier) are free of charge.
- Large animals are generally not allowed to travel without a transport box. Exception: Your pet is in a sturdy, enclosed transport box that can be securely fastened in the trunk or back seat.
- Large animals are generally not allowed to travel without a transport box. Exception: Your pet is in a sturdy, enclosed transport box that can be securely fastened in the trunk or back seat.
14. What should I do if my luggage or personal belongings are lost?
– Contact us immediately at +49 30 585827280
– We store found items for four weeks; after that, they are handed over to the Lost and Found office.
– We store found items for four weeks; after that, they are handed over to the Lost and Found office.
15. How can I submit feedback or a complaint?
– By email to feedback@123go-berlin.de
– Via the contact form on our website
– Via the contact form on our website
EN 
DE