{"id":7811,"date":"2025-04-30T15:40:39","date_gmt":"2025-04-30T15:40:39","guid":{"rendered":"https:\/\/123go-berlin.de\/?page_id=7811"},"modified":"2026-05-21T13:58:51","modified_gmt":"2026-05-21T13:58:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/123go-berlin.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions (FAQ)<\/h2>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. How can I book a ride?<\/div>\r\n
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\r\n \u2013 by phone at +49 30 585827280 or by email at kontakt@123go-berlin.de\n
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\nWe recommend booking as early as possible, especially for airport transfers or events <\/div>\r\n <\/div>\r\n <\/div>\r\n
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2. Until when and how can I cancel my booking?<\/div>\r\n
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\r\n \u2013 up to 15 minutes before the scheduled departure\n
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\n\u2013 by phone at +49 30 585827280 <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\n3. Which payment methods do you accept?<\/div>\r\n
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\r\n \u2013 Cash (in euros)\n
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\n\u2013 EC\/Maestro card\n
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\n\u2013 Credit card (Visa, Mastercard, American Express)\n
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\n\u2013 For corporate customers we issue an invoice (after consultation) <\/div>\r\n <\/div>\r\n <\/div>\r\n
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4. How much luggage can I take with me?<\/div>\r\n
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\r\n \u2013 Standard: up to 2 suitcases + hand luggage per passenger.\n
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\n\u2013 For additional or oversized luggage (e.g., bicycles, skis), we will reserve a larger vehicle. Additional charges apply depending on the size of the vehicle.\n\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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5. What happens in case of delays?<\/div>\r\n
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\r\n Our driver will wait for you at the agreed pick-up location for a maximum of 15 minutes. You can extend the waiting time by calling our headquarters at +49 30 585827280 and submitting a request. <\/div>\r\n <\/div>\r\n <\/div>\r\n
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6. How do I find my driver?<\/div>\r\n
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\r\n Our driver will wait for you at the designated pick-up location. If you can't find the driver immediately, please call our head office: +49 30 585827280 <\/div>\r\n <\/div>\r\n <\/div>\r\n
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7. How can I report changes?<\/div>\r\n
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\r\n \u2013 by phone at +49 30 585827280\n
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\n\u2013 By email at: kontakt@123go-berlin.de <\/div>\r\n <\/div>\r\n <\/div>\r\n
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8. What happens if my destination changes at short notice?<\/div>\r\n
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\r\n If your destination changes at short notice, please inform the driver immediately after boarding. We will adjust the route immediately and calculate the fare based on the actual distance traveled. <\/div>\r\n <\/div>\r\n <\/div>\r\n
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9. Can I change the destination during the ride?<\/div>\r\n
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\r\n Yes. Please inform the driver of your new destination directly in the vehicle. You will then be billed based on the actual distance and time traveled. <\/div>\r\n <\/div>\r\n <\/div>\r\n
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10. Do you have your own booking platform?<\/div>\r\n
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\n No, booking requests can only be made by email, telephone or\n \n Contact form\n <\/a>\n .\n<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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11. Do you offer corporate or event rates?<\/div>\r\n
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\r\n \u2013 Yes, we have individual framework agreements and fixed contact persons.\n
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\n\u2013 Volume discounts and monthly billing possible.\n
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\n\u2013 Please contact our business department at kooperation@123go-berlin.de <\/div>\r\n <\/div>\r\n <\/div>\r\n
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12. Can I order a child seat or baby carrier?<\/div>\r\n
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\r\n \u2013 Yes, we provide child seats (up to 12 years\/up to 36 kg) or baby carriers free of charge upon request.\n
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\n\u2013 Please state the child\u2019s age or weight when booking. <\/div>\r\n <\/div>\r\n <\/div>\r\n
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13. Are pets allowed?<\/div>\r\n
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\r\n \u2013 Small pets (in a carrier) are free of charge.\n
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\n- Large animals are generally not allowed to travel without a transport box. Exception: Your pet is in a sturdy, enclosed transport box that can be securely fastened in the trunk or back seat. <\/div>\r\n <\/div>\r\n <\/div>\r\n
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14. What should I do if my luggage or personal belongings are lost?<\/div>\r\n
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\r\n \u2013 Contact us immediately at +49 30 585827280\n
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\n\u2013 We store found items for four weeks; after that, they are handed over to the Lost and Found office. <\/div>\r\n <\/div>\r\n <\/div>\r\n
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15. How can I submit feedback or a complaint?<\/div>\r\n
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\r\n \u2013 By email to feedback@123go-berlin.de\n
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\n\u2013 Via the contact form on our website <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

H\u00e4ufig gestellte Fragen (FAQ) 1. Wie kann ich eine Fahrt buchen? \u2013 telefonisch unter +49 30 585827280 oder per E-Mail an kontakt@123go-berlin.de Wir empfehlen, m\u00f6glichst fr\u00fchzeitig zu buchen, insbesondere f\u00fcr Flughafentransfers oder Events 2. Bis wann und wie kann ich meine Buchung stornieren? \u2013 bis 15 Minuten vor der geplanten Abfahrt \u2013 Telefonisch unter +49 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-7811","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - 123Go<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/123go-berlin.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 123Go\" \/>\n<meta property=\"og:description\" content=\"H\u00e4ufig gestellte Fragen (FAQ) 1. Wie kann ich eine Fahrt buchen? \u2013 telefonisch unter +49 30 585827280 oder per E-Mail an kontakt@123go-berlin.de Wir empfehlen, m\u00f6glichst fr\u00fchzeitig zu buchen, insbesondere f\u00fcr Flughafentransfers oder Events 2. 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